A question came up.
Don't lose it.
Log the question as an RFI right when it comes up on site. Assign it to the architect, engineer, or client. Track every one from Open to Closed. Build a clean audit trail so nothing stalls the job because someone forgot to follow up.
Why this matters
The crew's standing around. The architect's not picking up. Done.
No more "I'll text the architect"
Log the question once, assign it, and it's tracked from there. Nobody has to remember to follow up. The RFI does the remembering.
No more "what was that question?"
Every RFI is timestamped, attributed, and stays attached to the project. When the dispute comes up six months later, the answer's right there.
No more dashboard-blind project stalls
Open RFI count is right on the project dashboard. You'll see "7 open" before the framer asks why nobody answered him.
Log the question. Hand it off.
When something comes up on site, write the RFI right then. Subject, description, the person who needs to answer it. Assign to a teammate or to an external contact like the architect or engineer. Hit send. The clock starts and the trail starts.
- Subject + description with as much detail as you need. Attach a photo or doc to make it clear.
- Assign to anyone on your team or in your contacts directory. Architects and engineers don't need a BuilderBase account.
- Set priority from Normal to Urgent. The urgent ones float to the top of the list.
Open. In Review. Closed. All visible.
Every RFI moves through three states: Open when it's waiting, In Review while someone's working on it, Closed when it's resolved. The list reads at a glance. Open count shows on the project dashboard so unresolved questions never hide.
- Three statuses, color-coded so the list reads in two seconds.
- Filter by project, status, or priority to focus on what matters and ignore the rest.
- Open count on the project dashboard so unresolved questions don't hide.
One thread. All the back-and-forth.
The original question, every reply, follow-up notes, and any plans or photos you attach all live in a single thread on the RFI. No more digging through old emails. When the answer comes in, it's right there next to the question that prompted it, attached to the project that needs it.
- Threaded discussion with the architect, engineer, or whoever else is in the loop. No more lost emails.
- Attach plans, photos, and notes right to the reply they're answering. Context stays where it belongs.
- Stays attached to the project after it closes. Pull it up six months later in two taps.
"I had three RFIs out to the engineer last week. Got answers on all three, attached the marked-up plans right in the thread, and my crew never had to stop. That's the whole win."
Stop the next stall before it starts.
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